Shipping & Returns
Our passion at RARE by LIVKIN is to make your skincare ritual luxurious, relaxing and seamless. We aim to provide a quick delivery service to the best of our ability so that you can start enjoying your products sooner.
Delivering your RARE by LIVKIN products
Most orders are processed within 24 hours of receipt of payment (excluding weekends and public holidays). Orders placed after 3pm AEST will be processed on the following business day subject to product availability.
All orders placed on weekends and public holidays will be processed on the following business day subject to availability.
All orders are subject to credit card authorisation and verification prior to processing and only purchases that are authorised and approved will be shipped.
Our payment systems are safe and secure, so your privacy is protected during any purchase you make with us.
Delivery within Australia
Delivery of your RARE by LIVKIN products will take between 3-7 business days after your order has been processed.Free shipping Australia wide for all orders over $100.00
For urgent orders we are able to ship products by express delivery. Please contact us by emailing email@example.com for information on express delivery and shipping costs.
Please note: RARE by LIVKIN does not accept any liability whatsoever for delayed delivery caused by any third party.
How do I return an item?
RARE by LIVKIN’s products are holistic, innovative formulas containing some of the world’s most unique, natural and scientifically proven ingredients for rejuvenation, balancing, revitalisation, hydration and repair. If you are not completely satisfied with your purchase, our returns policy and customer care team is available to assist you.
RARE by LIVKIN will accept returns on products damaged during shipping with proof of purchase (order receipt) and if returns are completed within 7 days of shipment.
If a product does not match the description on the website, you may return the item unused for an exchange of the correct product.
RARE by LIVKIN will accept returns on most unused full-sized products within 7 days of delivery, less shipping costs. Items should be in their original packaging.
RARE by LIVKIN cannot accept returns for opened/used items due to the potency and purity of our ingredients.
Any limited edition products and special promotional products are considered final sale.
To return a product:
- Please complete the returns form below.
- A customer care representative will authorise the request and provide you with further return instructions
- A credit will be issued within 14 days of the arrival back to our facility. You will be notified by email once this is completed.
RARE by LIVKIN is not responsible for return of shipments or reimbursement of lost packages or damaged products. RARE by LIVKIN reserves the right
to deny a refund to products that have been previously used.
If you receive a damaged or defective product on arrival, please contact us by emailing firstname.lastname@example.org within 7 days of purchase. Our customer care team will assess your product and be in touch to provide a replacement.